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We are always searching for people who are passionate about coffee. Check back to this page to view current job postings at Crimson Cup.
If you don’t see the job listed that is perfect for you, send us your resume and tell us a little about how your passion for coffee can help grow our community of coffee lovers. We will keep your information on file and contact you if the right fit comes along. You never know when a new opportunity may become available.
CURRENT OPPORTUNITIES
Operations Director:
Posted 3.22.13
Online Application
THE OPERATIONS DIRECTOR IS ACCOUNTABLE FOR PRODUCING THE FOLLOWING RESULT:
To retain long-term, quality clients for the company through the development and implementation of production, product purchasing, inventory control systems, delivery systems, and quality control systems in accordance with our marketing message and contractual obligations, so that client expectations and the company’s financial standards are met or exceeded.
Reporting Poisitions Include: Customer Experience, Production Associates, Shipping & Receiving Associates, Accounting Associates and Coffee Roaster. This position reports to the Founder & President of the company.
Strategic Work:
1. Understand the organization’s structure, direction and goals and participate in strategic decisions.
2. Develop ongoing strategies (technology/procedures) for increased efficiencies in operations and order fulfillment to exceed customer/consumer expecations.
3. Create ongoing strategies to increase operational productivity through effective business methods.
4. Enhance business process, to ensure accurate and efficient delivery of orders and communicate the system requirements (ERP system: Netsuite to implement the process
5. Develop project plans, executing and managing efforts to ensure the quality of individual deliverables as well as the quality of the overall business value delivered. Work closely with internal business partners on all phases of development, actively managing changing priorities and scope
Tactical Work:
1. Run the day-to-day operations of Crimson Cup’s sales fulfillment to include: product procurement, inventory receipt, warehouse logistics, inventory controls, roasting operations, packaging and labeling, order management – from sales order to invoice for complete customer satisfaction.
2. Align business methods with the use of the company’s ERP system – Netsuite.
3. Hire, Fire, Train, Supervise, Evaluate operations team to adhere to the Crimson Cup culture and to maximize operational performance.
4. Document and analyze functions and current business process in all business areas including; inventory management, procurement activities, material management,accounts receivable/payable, general accounting, quality control, audit management, sales and customer experience. Interface with functional unit process owners and users to identify, define, and document operational needs and objectives, operational procedures, problems, input and output requirements.
5. Lead cross-functional team meetings to develop and implement business solutions and optimize operations. Conducts impact analysis of NetSuite system, upgrades and changes for department/functional areas, and evaluates systems and business processes.
6. Applies knowledge of NetSuite systems functionality and applications when participating in the analysis and translation of departmental business processes and user needs into deployed functionality with in NetSuite.
7. Maintain specific configuration settings and documentation for all NetSuite modules being utilized.
8. Coordinate ERP (Netsuite) reporting, train users and maintain appropriate levels of system access for all business process user roles.
9. Ongoing evaluation of software enhancements for best practice use within organization.
10. Handle operational issues including, but not limited to, risk management, shipment delays, clients dissatisfaction, and employee challenges.
Coffee House Manager:
Posted 2.25.13
Online Application
Responsibilities
Responsibilities:
•Be knowledgeable about all coffee, tea and drink preparation
•Lead team in delivering outstanding customer service and in being enthusiastic about specialty coffee & tea
•Hire, Train, and coach coffee house staff to achieve outstanding customer service and sales & profitability objectives
•Execute sales plans using tactics to grow the business
•Be active in surrounding community by participating in local events and developing local relationships
•Enforce and Improve systems and processes
•Learn and supervise the functions of the business such as financial systems, scheduling, ordering, maintain a budget, vendor
relationships
Qualifications:
•5 years management experience in the food or drink industry.
•Specialty Coffee Lover
•Self-motivated and Independent
•Effective oral and written communication skills
•Excellent customer service skills
•Math, accounting, and computer knowledge
•College degree
•Achievement Oriented
•Pre-employment drug test/background check
Customer Experience:
Posted 1.21.13
Online Application
Responsibilities
•Assist our customers with order inquiries, with an ultimate goal of extraordinary customer satisfaction.
•Communicate with external customers and internal colleagues via phone, email, and written correspondence
•Updating and documenting account information and records
•Will also process returns, handle inquiries regarding order status in a prompt and courteous manner and resolve customer concerns
•Creates and updates department procedures, as required.
•Maintain proficiency in a variety of administrative tasks.
•Coordinate with delivery and shipping associates to meet customer needs
•Assist in the development of strategies to meet customer and company goals
•Gain understanding of coffee house operations and new products
Qualifications
•Attentive to the needs of the customer as a trustworthy member of the team
•Superior telephone skills
•Possess excellent interpersonal skills, great verbal communication skills, be able to clearly communicate information and multitask
•Ability to learn customized computer systems and operate proficiently in Word and Excel
•Ability to meet timeframes and deadlines
•Related experience and/or training or an equivalent combination of education and experience. Previous experience in customer service
is preferred.
Shipping / Warehouse Manager:
Posted 1.21.13
Online Application
Responsibilities
•Perform operational functions to meet daily shipping needs
•Operate forklift to receive inbound freight
•Stock and organize warehouse or direct the organization of the warehouse
•Plans, directs and coordinates the activities of the shipping department in an organized, safe and sanitary work environment that is
in compliance with the Company’s policies, OSHA and government regulations.
•Assists in the development of policies and procedures in support of company objectives relating to inventory accuracy, on-time
shipping, inbound receipt processing and cost-out objectives.
•Prepares and presents team performance reports for management review
•Ensure compliance with all inbound and outbound lot tracking procedures
•Coordinate with roasting, packaging and delivery associates to meet customer needs
•Manage monthly physical inventories and reconciliation to ensure accurate financials and procurement
•Manage employees in the department in accordance with the Employee Handbook
•Ensures all transactions are recorded timely and accurately, to reflect a correct inventory position at any time. These include
shipments, donations, product loss and damage.
•Ensures full compliance with all quality assurance standards, especially good housekeeping and overall cleanliness of products and
work areas.
•Contains and/or reduces cost and drives productivity within the department.
•Provides management of employees directly or through supervisors to ensure effective selection, retention, development, disciplinary
action and performance management
•Maintain forklift certification for appropriate personnel
Relationships
•Position reports to Operations Manager
•Internal Relationships: Significant interaction with Purchasing, Production, Customer Service, Accounting and Management Staff.
•External Relationships: Carriers, Freight forwarders, Offsite storage facility manager
Measures of Performance
•Inventory Accuracy
•Shipping Accuracy
•On Time Delivery of Outbound Shipments
•Cost Performance to Budget
•Customer Returns
Qualifications
•Attentive to the needs of the customer as a trustworthy member of the team
•Ability to adapt to changing organizational and operational needs; ability to lead others through change.
•Ability to learn customized computer systems and operate proficiently in Word and Excel
•Ability to meet timeframes and deadlines
•Related experience and/or training or an equivalent combination of education and experience. Previous shipping/warehouse supervisory
experience is preferred.
•Operates with a sense of urgency and consistently demonstrates the ability to prioritize workload
•Forklift experience
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